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Connect

Connect to any application through our data integration platform to gain visibility around what and how your users are using your applications on a day to day basis.

Analyse

See what your business processes and workflows actually look like through data analysis of your key applications.

Step 1 - Connect

Our Data Integration Platform provides an intuitive visual interface for integrating and transforming data from various sources into analytics-ready data. The transformed data can then be easily used for data warehousing, creating reports and dashboards but more importantly for business process intelligence purposes.

Data Integration Platform Features

Data transformation

Easily transform structured or unstructured data from any source into an analytics-ready format.

Secure data transfer

An enterprise-grade encryption is used for secure data transfers between different points in a system.

No code

The entire data processing workflow can be set up using an intuitive drag-and-drop interface.

Flexible scheduling

The data processing workflow can easily be configured to run on a schedule.

Extensible

Write your own custom processor, extending the capabilities of the platform to integrate with new data sources.

Version control

Store and manage multiple versions of a data transfer workflow in a repository to restore them as and when needed.

Data Sources

Several built-in data processors are available for working with popular data sources.

Amazon DynamoDB

Amazon DynamoDB

Amazon S3

Amazon S3

Amazon SQS

Amazon SQS

Amazon Web Services

Amazon Web Services

Apache Avro

Apache Avro

Apache Cassandra

Apache Cassandra

Apache HBase

Apache HBase

Apache Hive

Apache Hive

Apache Hadoop

Apache Hadoop

Apache Ignite

Apache Ignite

Apache Kafka

Apache Kafka

Apache Kudu

Apache Kudu

Apache Parquet

Apache Parquet

Apache Solr

Apache Solr

Advanced Message Queuing Protocol

Advanced Message Queuing

Azure IoT Hub

Azure IoT Hub

Couchbase Server

Couchbase Server

Dropbox

Dropbox

Email

Email

Elasticsearch

Elasticsearch

Excel

Excel

Facebook

Facebook

File Formats

File Formats

Flume

Flume

FTP

FTP

Google Analytics

Google Analytics

HipChat

HipChat

HL7

HL7

IBM Db2 Family

IBM Db2 Family

IMAP

IMAP

Instagram

Instagram

JMS

JMS

JIRA

JIRA

JSON

JSON

Microsoft Exchange

Microsoft Exchange

Microsoft Azure

Microsoft Azure

Microsoft SQL Server

Microsoft SQL Server

Microsoft Teams

Microsoft Teams

Media support

Media support

MongoDB

MongoDB

MQTT

MQTT

MySQL

MySQL

Oracle

Oracle

Orc

Orc

Pinterest

Pinterest

PostgreSQL

PostgreSQL

POP3

POP3

RethinkDB

RethinkDB

Rest API

Rest API

RIEMANN

RIEMANN

Salesforce

Salesforce

SNMP

SNMP

Slack

Slack

Syslog

Syslog

Splunk

Splunk

Sybase

Sybase

TCP

TCP

Teradata

Teradata

Trello

Trello

Twitter

Twitter

Yandex

Yandex

Real Process Intelligence

When you connect Hivrs to your business systems, it automatically collects transactional data from the digital footprint left by your processes.

Hivrs then creates a visual process model of how your processes are working, clearly showing what is being done, in what order and by whom.

Our advanced analysis capabilities then detect weak spots and areas for improvement, based on your KPIs.

Using this evidence, you can simulate different interventions, identify the most beneficial ones and optimise your processes accordingly.

Step 2 - Analyse

Analyse and process mine the collated data to create actual process maps and then drill down to see which process provides the best solution for a myriad of business KPIs.

Customer Sentiment

Filter your processes based on the desired customer sentiment.

Opportunity Close Rate

View the processes that create the fastest Opportunity closure rate.

Process Cost

Understand which processes are the most or least expensive.

Waste Analysis

Understand which processes are creating the most waste or rework.

Customer Sentiment Analysis

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Customer Sentiment

Happy, sad, and everything in between

Identify sentiment in your customer feedback at the overall and per-response level using Hivrs' sentiment tool, giving you another dimension to understand your customers.

Simply tagging customer feedback is no longer enough

Dive deeper into each theme mentioned to understand the context behind your customer comments using Hivrs' Dynamic Sentiment analysis.

Extract sentiment from emails and phone calls

Utilise Hivr's Sentiment Analysis to analyse the sentiment from emails and phone calls to understand how your customers are feeling about your product or service.
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Link sentiment to workflows, customers and users

Integrate your emails and phone system into Hivrs workflows and link the resulting sentiment to understand which processes provide the best or worst outcome for your customers.
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Track issues and trends over time

Uncover the effect of your business decisions on customer satisfaction using the HIvrs' timeline tool. Watch how your customer feedback changes over time as you make strategic business changes.
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